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Unveiling the Truth: Inside Stories of Working at Boston Market

Workers reveal what it’s really like to work at Boston Market

Working in the fast-casual restaurant industry can be a unique experience, and Boston Market is no exception. Known for its delicious rotisserie chicken and comforting sides, Boston Market has built a loyal customer base across the United States. But what is it really like to work for this popular chain? We delved into reviews and experiences from past and present employees to uncover the truth about working at Boston Market.

Customer Service is a Priority

One of the outstanding aspects of working at Boston Market, according to employees, is the restaurant’s commitment to customer service. Despite the fast-paced nature of the industry, Boston Market employees praise the brand for its attention to customer concerns and for providing excellent training in customer satisfaction. From crew members to dishwashers, employees of all positions agree that the customer-friendly culture is present throughout the restaurant.

Customers make some strange requests

With a philosophy that the customer is always right, Boston Market is known for accommodating unique and sometimes unusual customer requests. While this commitment to customer satisfaction is commendable, it can also present challenges for employees, especially in a fast-paced environment. From complex orders to unconventional pairings, Boston Market associates have shared stories of fulfilling customers’ creative requests, no matter how unprecedented they may be.

It’s easy to be a manager

For those seeking a management position in the fast-food industry, Boston Market offers opportunities for rapid growth. Employees say management positions at the chain are relatively easy to come by, with an informal interview process that focuses on personality and character. With the potential for promotion within months of joining the company, Boston Market is a solid choice for those looking to advance their careers in the fast-food industry.

It May Be Better Not to Be in Management

While management positions are readily available at Boston Market, employees also share that these roles can be challenging and overwhelming. From covering shifts for absent employees to lack of support from upper management, the responsibilities and pressures of management positions can take a toll on employees. It’s important to consider the potential downsides before pursuing a management role at Boston Market.

Utility may be the toughest position

Among the various positions at Boston Market, employees suggest that the utility role, which typically involves dishwashing, may be one of the most physically demanding and isolating. Dishwashers face challenges such as skin irritation, slips and falls, ruined clothing, and a hot work environment. In addition, the solitary nature of the job, with limited interaction and performing tasks that are considered dirty and unpleasant, can make the utility position challenging.

Free food isn’t for everyone

While many restaurant employees enjoy the perk of free or discounted meals, Boston Market’s policy regarding employee meals varies. While managers may receive free meals on the job, general employees typically receive a 50% discount. While this discount is still beneficial, it’s important to manage expectations when it comes to enjoying free food as a Boston Market employee.

Menu changes can be challenging

Boston Market is known for frequently changing its menu, which can be challenging for both employees and customers. Employees may have to frequently adjust their routines to accommodate these changes, which can be frustrating for those looking for consistency in their jobs. Customers, especially regulars, may find it difficult to keep up with the introduction and expiration of limited-time offers, leading to potential dissatisfaction and added stress for employees.

It’s anything but fast-paced

Contrary to what one might expect from a fast-food restaurant, Boston Market employees reveal that the pace at the chain is often anything but fast. With a more relaxed and less crowded environment, employees appreciate the manageable workload and lack of overwhelming rush. This slower pace allows employees to focus on providing quality service without feeling constantly overwhelmed.
Working at Boston Market can provide both positive and challenging experiences. From a strong emphasis on customer service to unique customer requests, employees have shared their insights into what it’s really like to work at this popular fast-casual restaurant. Whether you’re considering a job at Boston Market or simply curious about the inner workings of the industry, these employee revelations provide valuable insight into the realities of working at Boston Market.


Boston Market is known for its commitment to customer service and satisfaction. Employees consistently praise the brand for its dedication to addressing customer concerns and providing excellent customer service training.

Are there opportunities for growth and advancement at Boston Market?

Absolutely. Boston Market offers opportunities for rapid growth, especially in management positions. Employees have shared stories of being promoted to management positions within months of joining the company.

How does Boston Market handle unique customer requests?

Boston Market prides itself on accommodating customer requests, no matter how unusual they may be. The brand operates under the philosophy that the customer is always right, allowing customers to customize their orders to their liking.

What are some of the challenges faced by Boston Market employees?

While Boston Market has its strengths, employees also face some challenges. These include handling complex orders, adapting to frequent menu changes, and the potential pressures and responsibilities associated with management positions.

Are there any benefits or perks for employees at Boston Market?

Boston Market employees may receive benefits such as a 50% discount on meals. However, the availability of benefits may vary depending on the employee’s position and level within the company.

Is the pace at Boston Market fast?

Contrary to expectations, Boston Market is known for offering a more relaxed and manageable work environment. Employees appreciate the lack of overwhelming rush, which allows them to focus on providing quality service without feeling constantly overwhelmed.

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