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Workers reveal what it’s really like to work at Marco’s Pizza
Marco’s Pizza, known for its award-winning White Cheezy Pizza, has made waves in the pizza industry with its numerous awards and recognitions. From being named America’s Most Loved and Trusted Pizza Brand to ranking high on Entrepreneur Magazine’s Franchise 500, Marco’s Pizza has built a loyal customer base. But what is it like to work for this popular pizza chain? We’ve gathered insights from the employees themselves to give you an inside look at the employee experience at Marco’s Pizza.
A chance to shine: Pizza Making Competitions
One aspect that sets Marco’s Pizza apart is its annual pizza-making contest. Employees with lightning-fast pizza-making skills have the opportunity to showcase their talents at the chain’s headquarters in Toledo, Ohio. During the event, hundreds of employees from across the country compete for the coveted title of “fastest and most accurate pizza maker. In addition to bragging rights, the winner walks away with some extra cash. In fact, the 2018 champion, a general manager from Tennessee, took home $2,000 after whipping up a perfect pepperoni pizza in just 48 seconds. Contestants are judged not only on speed, but also on the number of slices of pepperoni they place on the pie. This friendly competition serves as a morale booster for employees and allows them to showcase their skills outside of their regular duties.
More than just pizza: A Unique Delivery Experience
Marco’s Pizza has found a way to combine food and entertainment by partnering with Family Video, a movie and video game rental company. In 2012, Marco’s Pizza introduced a service that allowed customers to order a movie or game with their pizza. Customers simply told the restaurant staff if they wanted a movie or game delivered with their food order. A Family Video representative would give the requested DVD or game to a Marco’s Pizza representative, who would then deliver it to the customer with their meal. This collaboration allowed customers to enjoy a movie or game night without having to make a separate trip. It also added an element of convenience and variety to the delivery experience.
The Undercover Boss Experience
In 2016, Marco’s Pizza implemented a unique policy to improve internal understanding and foster better communication. Corporate employees are required to work in the field once a year, taking on roles they wouldn’t normally perform. The initiative was inspired by the chain’s COO, Bryon Stephens, who participated in the Emmy Award-winning reality series “Undercover Boss. Stephens disguised himself as a new employee named Jay Stephens and immersed himself in various tasks, such as delivering pizzas and interacting with customers. This experience allowed him to gain valuable insights and identify areas for improvement within the company. The policy not only promotes empathy and understanding among employees, but also encourages them to look at their work from different perspectives.
Delivery drivers: Tips and Independence
According to employees, one of the most popular positions at Marco’s Pizza is that of a delivery driver. While the job comes with its own set of challenges, such as safety concerns, it offers higher earning potential compared to other roles within the chain. Employment sites Indeed and Glassdoor both list the delivery driver position as one of the most sought-after jobs at Marco’s Pizza. Indeed reports an average hourly wage of approximately $17 for delivery drivers, which is higher than the hourly wage of a shift manager. Many employees cite the opportunity to earn substantial tips as a major benefit of the job. The independence and flexibility of being on the road, listening to your own music, and spending less time in the store are other benefits cited by those who have worked as delivery drivers.
Commitment to safety and community support
While Marco’s Pizza has been praised for its positive work environment, there have been instances where safety concerns have been raised. The chain has been fined for violating child labor laws, including allowing minors to perform prohibited or hazardous tasks and exceeding work hour standards. These incidents serve as a reminder of the importance of complying with the law and prioritizing the safety of employees, especially young workers. Marco’s Pizza is also committed to making a positive impact in the community. The creation of the Marco’s Pizza Foundation, which supports various community initiatives, reflects the company’s desire to give back and make a difference.
Leveraging technology for efficiency
Marco’s Pizza has embraced technology to improve operations and customer service. The chain has invested in voice-to-text ordering systems that allow customers to place orders through a bot when they call the restaurant. This automated system saves employees time and ensures accurate order placement, especially during busy periods. In addition, Marco’s Pizza uses a cloud-based technology platform to manage inventory and labor scheduling, streamlining internal processes. The company is also exploring future possibilities, such as allowing customers to place orders through virtual assistants like Siri, Google, or Alexa. These technological advancements not only improve efficiency, but also demonstrate Marco’s Pizza’s commitment to staying at the forefront of industry innovation.
Bottom line
Working at Marco’s Pizza offers employees a unique experience filled with opportunities for growth, friendly competition, and the chance to interact with customers in a fast-paced environment. The annual pizza-making contest allows employees to showcase their skills and earn recognition, while the partnership with Family Video adds an extra dimension of convenience for customers. The “undercover boss” policy promotes understanding and empathy among employees, and the delivery driver position offers greater earning potential and flexibility. Addressing safety concerns and ensuring compliance with labor laws is essential to maintaining a positive work environment. By embracing technology, Marco’s Pizza demonstrates its commitment to efficiency and customer service. Overall, the experiences and insights shared by employees reveal a dynamic and rewarding work environment at Marco’s Pizza.
FAQS
Employees at Marco’s Pizza have the opportunity to participate in an annual pizza-making competition held at the company’s headquarters. This friendly competition allows them to show off their skills and compete for the title of “fastest and most accurate pizza maker.
What perks are offered to Marco’s Pizza employees outside of their regular job duties?
Marco’s Pizza has partnered with Family Video, a movie and video game rental store, to offer customers an additional perk. Employees have the opportunity to deliver movies or games along with customers’ pizza orders, allowing them to combine food and entertainment in one convenient package.
How does Marco’s Pizza promote internal understanding and communication among employees?
Marco’s Pizza has implemented a unique policy inspired by the reality series Undercover Boss. Employees are required to work on-site once a year and take on different roles within the company. This initiative promotes empathy, understanding and a fresh perspective among employees.
What are the benefits of being a Marco’s Pizza delivery driver?
Marco’s Pizza delivery drivers enjoy a higher earning potential than other positions within the chain. The position offers the opportunity to earn substantial tips, as well as the independence and flexibility of being on the road and spending less time in the store.
How does Marco’s Pizza address safety concerns and support the community?
While Marco’s Pizza has been fined in the past for violating child labor laws, the company remains committed to providing a safe work environment for its employees. In addition, Marco’s Pizza has established the Marco’s Pizza Foundation, which supports various community initiatives, demonstrating their commitment to making a positive impact in the communities they serve.
How is Marco’s Pizza using technology to improve efficiency and customer service?
Marco’s Pizza has invested in voice-to-text ordering systems, which allow customers to place orders through a bot when they call the restaurant. The company also uses a cloud-based technology platform for inventory and labor scheduling. Additionally, Marco’s Pizza is exploring the possibility of allowing customers to place orders through virtual assistants like Siri, Google, or Alexa, demonstrating its commitment to staying at the forefront of technological innovation.