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What it’s really like to work at Steak ‘N Shake
Working in the fast food industry can be both challenging and rewarding. Each restaurant has its own unique work environment and culture. In this article, we’ll explore what it’s really like to work at Steak ‘N Shake, a popular fast food chain known for its sit-down service and delicious burgers and milkshakes. We’ll delve into the experiences and insights shared by current and former employees on platforms like Reddit, Indeed, Glassdoor, and more. So if you’ve ever wondered what it’s like to be part of the Steak ‘N Shake team, read on to find out!
1. Dealing with diverse customer interactions
At Steak ‘N Shake, employees interact with a wide variety of customers, both at the drive-thru and in the restaurant. With some locations open 24 hours a day, employees must be prepared to handle all types of customer requests and behaviors. Whether it’s serving families during the day, young couples in the evening, or late-night drunks and strippers, the demographics can vary greatly depending on the time of day. This variety of customer interactions adds a unique dynamic to the job and requires employees to adapt and provide excellent service to ensure customer satisfaction.
2. Inconsistent scheduling challenges
One of the challenges faced by Steak ‘N Shake employees is inconsistent scheduling. Employees are often faced with random shift changes, making it difficult to maintain a consistent work-life balance. The schedule changes can be attributed to different managers in charge, with some employees reporting that their shifts change about 30% of the time when the general manager is in charge and about 60% of the time when it’s the director of scheduling. This inconsistency can be particularly difficult for individuals who have other commitments, such as school or additional jobs, as it limits their ability to plan and manage their time effectively.
3. Benefits and health care options
While Steak ‘N Shake offers certain benefits to its hourly employees, such as training, growth opportunities and phone discounts, subsidized health care is not typically provided for these positions. However, for those in management positions, medical and dental insurance are included as part of the benefits package. Former managers have praised the company for providing affordable healthcare options with low co-pays and deductibles. This difference in benefits between hourly workers and managers is worth considering for individuals seeking long-term career growth within the company.
4. Ease of hiring
For individuals looking to start a career at Steak ‘N Shake, the hiring process is generally straightforward. According to employee experiences shared on platforms such as Reddit and Indeed, getting hired is often relatively easy, and once hired, it’s rare for employees to be let go. Background checks are typically the most important factor considered during the hiring process, and prior relevant experience is not always required for non-managerial positions. On the other hand, prospective managers may go through a more extensive interview process that can last several weeks.
5. Menu secrets and insider tips
Steak ‘N Shake employees have insider knowledge of certain menu items and can provide useful tips to customers. For example, some employees advise against ordering breakfast tacos because of the long sitting time of the egg mixture. They also advise customers to be cautious when ordering certain macaroni and cheese items because they may contain more fat than beef. However, there are menu items that can be enjoyed with the right modifications. Employees suggest asking for milkshakes made with “real” ice cream for a richer flavor experience. These insights allow customers to make informed choices when ordering their favorite Steak ‘N Shake items.
6. Balancing speed with customer expectations
As a fast food restaurant, Steak ‘N Shake strives to provide efficient service to its customers. However, some customers express frustration with the perceived slowness of the restaurant’s operations. While the company recognizes the need to improve speed and friendliness, delays can occur due to several factors, including complex orders and the time required to prepare milkshakes. Employees point out that making shakes can be time-consuming, especially when multiple orders come in at the same time. It’s important for customers to understand that Steak ‘N Shake is primarily a sit-down restaurant with a drive-through option, and certain menu items may take longer to prepare.
Bottom line
Working at Steak ‘N Shake is a unique experience in the fast food industry. Employees must navigate a diverse customer base, adapt to inconsistent schedules, and balance the need for speed with customer expectations. Despite the challenges, there are perks to consider, such as growth opportunities, benefits for managers, and a relatively straightforward hiring process. By understanding the realities of working at Steak ‘N Shake, both prospective employees and customers can gain valuable insight into the inner workings of this popular fast food chain.
FAQS
What are typical Steak ‘N Shake hours?
Hours at Steak ‘N Shake can vary due to restaurant operating hours, which may include late night shifts and 24-hour service. The schedule is subject to change, so it is important to be flexible with your availability.
Do hourly employees receive health benefits?
While hourly employees generally do not receive subsidized healthcare benefits, those in management positions at Steak ‘N Shake are eligible for medical and dental coverage. Former managers have praised the company for offering affordable plans with low co-pays and deductibles.
How easy is it to get hired at Steak ‘N Shake?
Getting hired at Steak ‘N Shake is generally straightforward, with background checks being a significant factor in the hiring process. Relevant experience is not always required for non-management positions, making them accessible to entry-level job seekers.
What are the challenges of working at Steak ‘N Shake?
One of the main challenges reported by employees is the inconsistency of scheduling, which can make it difficult to maintain a work-life balance. In addition, the fast-paced nature of the job and the variety of customer interactions can be demanding at times.
Are there any insider tips or menu secrets for customers?
Yes, Steak ‘N Shake employees have shared some insider tips. For example, they advise caution when ordering certain macaroni and cheese items and suggest asking for milkshakes made with “real” ice cream for a more indulgent taste experience.
Is Steak ‘N Shake primarily a sit-down restaurant or a fast-food chain?
Steak ‘N Shake is a unique blend of the two. While it offers sit-down service with waitstaff, it also has a drive-through option for customers who want a quick meal on the go. It’s important to understand that certain menu items, particularly milkshakes, can take longer to prepare due to their made-to-order nature.